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Customer Assistance & Sales Policies

Frequently Asked Questions & Important Notes
Please read the following information pertinent to shopping online at www.mothersenvogue.com.kh. If you have any other queries, please call us or email us for further assistance.

  1. The Clothes (to access the answer please click on each question)
    What size should I buy?
    How do I know the clothes will look the same in person as they do on the computer screen?
    Any special care required for the clothing?
     

  2. Placing an Order
    How do I place my order?
    Do you take international orders?
    How do I know if my item is in-stock?
    How do I know if my order has been placed?
    What if I want to make changes to my order?
     
  3. Cambodian Orders and Delivery
    Payment methods for Cambodian orders
    Delivery options for Cambodian addresses
    Tracking the status of your order
    Return and exchange policy
     
  4. International Orders and Shipping
    Payment methods for international orders
    Shipping options for international addresses
    Duties and taxes
    Unclaimed or refused packages
    Tracking the status of your order
    Exchange policy
     
  5. Exchange Policy
    Exchange policy statement
     
  6. Online Payment Security
    How is my credit card information processed?
     
  7. Contact Mothers En Vogue
    When and how can I contact you?
    Feedback
Answers
  1. The Clothes
    What size should I buy?

     
    • For Maternity Tops and Dresses
      Mothers En Vogue’s maternity garments are designed to fit you from early pregnancy (from when you first start to show, probably around 16 weeks) through the full term of pregnancy and post-partum, until your body has fully recovered its pre-pregnancy form. Many of our designs are meant to be form fitting and by using versatile stretch fabrics, you will find that our garments grow with you, accommodating wherever you expand. Determine your top or dress size based on your current bust measurement. Measure around the fullest circumference of your bust and refer to the chart below to get the most accurate fit.
       
      Mothers En Vogue size bust up to waist up to
      XS 34” 40”
      S 36” 42”
      M 38.5” 44.5”
      L 41” 47”
      XL 43.5” 49.5”
       
    • For Maternity Bottoms
      Measure you current hip size and then refer to the chart below for the corresponding MEV size.
       
      Mothers En Vogue size hips up to
      XS 36”
      S 38”
      M 40.5”
      L 43”
      XL 46.5”
       
    • For Nursing Tops and Dresses
      Determine your top or dress size based on your current bust measurement. Measure around the fullest circumference of your bust and refer to the chart below to get the most accurate fit.
       
      Mothers En Vogue size bust up to waist up to
      XS 34” 27”
      S 36” 29”
      M 38.5” 31.5”
      L 41” 34”
      XL 43.5” 36.5”
       
    • How to Measure Bra Size
      First put on your favorite bra that you think makes your breasts the right shape and feels most comfortable. Next, using a flexible measuring tape, measure the circumference around your ribcage, just below your breasts. Now add 5 to this number to get your band size. If the resulting band size was an odd number, you will need to round up to the next even number since bra bands only come in even numbers.

      The second measurement should be taken around the fullest part of your bosom with your favorite bra on. This measurement is your cup size. Next subtract your band size from your cup size to calculate the right cup size. Refer to the bra cup size chart below.

      Bra Cup Size Chart
        cup
      1 larger than measurement 1 A
      2 larger than measurement 1 B
      3 larger than measurement 1 C
      4 larger than measurement 1 D
      5 larger than measurement 1 E
      6 larger than measurement 1 F


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    How do I know the clothes will look the same in person as they do on the computer screen?
    We make every effort to ensure the accuracy of the product photos on our site. However, please note that colours can vary slightly from computer monitor to computer monitor.

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    Any special care required for the clothing?
    For best results, follow the care instructions on the sewn-in label of the garment. Washing a garment in hot water and drying it with hot air increases shrinkage. Washing a garment in cold water and laying it flat to dry minimizes shrinkage.

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  2. Placing an Order
    How do I place an order?

     
    • Shop in Person:
      Mothers En Vogue NORODOM: 153 Norodom Blvd, (Near Independent Monument) Tel: +855.23.226.555                                                                    
    • Mothers En Vogue MAOTSETOUNG: 175A Maotsetoung (inside Farlin Maotsetoung),    Tel: +855.23.228.555
    • Mothers En Vogue ANGTEUK: Monireth Blvd., (Inside Lucky Departmetn Store Angteuk) Tel: +855.98.885.222                                                                    
    • Mothers En Vogue PARAGON:  (in Paragon Department Store),                       Tel: +855.98.885.222
    • Online Ordering
      Shop online at www.mothersenvogue.com.kh which is fully equipped with easy-to-use and RapidSSL secured shopping cart facilities. Once you have chosen the size, colour and quantity, you can add items to your shopping bag by clicking on Add To Cart. At any time while you are shopping at www.mothersenvogue.com.kh you can check how many items are in your shopping cart or remove items by clicking on View Shopping Cart. When you have selected all your purchases, click on the Checkout button and you will be guided through the checkout process. Upon submission of your online order, you will receive a confirmation email with an order reference number. The preferred payment gateway is local bank wire transfer through ABA Bank or ANZ Bank. Please contact us for more informations.
       
    • By Email: sales@mothersenvogue.com.kh
       
    • By Phone: +855.23.226.555 or +855.98.885.222

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    Do you take international orders?
    Yes, we welcome orders from anywhere in the world. International orders may be placed online, by email, fax or phone. See "How do I place my order?" for details.

    Please note that your order may be subject to import duties and taxes, which are levied once your package reaches your country. Mothers en Vogue Cambodia ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

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    How do I know if my item is in-stock?
    Generally, if an item is out of stock, it will say so on the product page. If an item sells out by the time we receive your order (in cases, for instance, where your order is not placed online through the www.mothersenvogue.com.kh shopping cart), we will send you an email to let you know immediately.

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    How do I know if my order has been placed?
    When you send in your order, you will receive an email confirmation from us. The email will have an order reference number. You can check the status of your order online by logging in to your Account. All orders will be processed and dispatched upon receipt of payment. See Payment Options for more details on how to pay for your orders.

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    What if I want to make changes to my order?
    Upon receipt of payment, Mothers En Vogue allows up to 48 hours to pack your order for despatch. If you would like to make a change to an existing order please do so within this time period. If you would like to make a change after your order is sent we will be happy to accommodate you, but you will be responsible for delivery charges incurred.

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  3. Cambodian Orders and Delivery
    Payment methods for Cambodian orders
    We accept payments from Cambodian customers through the following methods:
     
    • Credit Card (in USD)
      Make payments online with your Visa or MasterCard. Upon checkout at www.mothersenvogue.com.kh, simply select option to pay by credit card. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted confirm or cancel the transaction. When a transaction is successful, www.mothersenvogue.com.kh will then provide you with an electronic receipt.
       
    • Pay by Local Bank wire transfer or by i-banking
      To our ABA Bank Account, ANZ Bank Account or Canadia Bank Account etc.
       
    • Cash On Deliver
      We could accept cash on delivery as well for those who live in Phnom Penh. While for those in the provinces, please use bank wire transfer.

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    Delivery options for Cambodian addresses
    We offer postal mail and door-to-door delivery options for Cambodian addresses. Self collection, at the Head Office, is also available for online customers who wish to pick up their purchases.

    For purchases of USD 100 and above, delivery to Cambodian addresses will be free of charge. Mode of delivery will be via regular postal mail or done by our staff.

     
    • Postal mail
      Postal delivery time is a maximum of 3 working days, from the day of mail-out.
      1. Registered Mail (Recommended)
        OR
      2. Unregistered Mail (Customer will undertake all risk & liability if items are sent by unregistered mail)

       
      Order Total Unregistered Mail Registered Mail
      Less than USD 100 USD 3.00 USD 5.00

       
    • Door-to-door courier delivery
      Door-to-door courier delivery is available at a flat rate of USD 9.00 countrywide. For order payments received by 12noon, delivery will be made the next working day.

      Delivery will be made during office hours between 8.00 am to 5.00 pm from Mondays to Saturday. No deliveries on Sundays and Public Holidays. Orders confirmed by 12noon on Saturday will be dispatched on Monday.
       
    • Self collection (No charge applicable)
      Your order may be picked up at our Head Office during business hours (Monday to Sunday 8.00am - 8.30pm, closed on Public Holidays).

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    Tracking the status of your order
    Simply send us an email at sales@mothersenvogue.com.kh, quoting your order reference number. We will respond as soon as possible.

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  4. International Orders and Shipping
    Payment methods for international orders
    We accept payments from international customers through the following methods:
     
    • Credit Card (in USD)
      Make payments online with your Visa or MasterCard. Upon checkout at www.mothersenvogue.com.kh, simply select option to pay by credit card. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted confirm or cancel the transaction. When a transaction is successful, www.mothersenvogue.com.kh will then provide you with an electronic receipt.
       
    • Pay by Local Bank wire transfer or by i-banking
      To our ABA Bank Account, ANZ Bank Account or Canadia Bank Account etc.

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    Shipping options for international addresses
    • International deliveries are sent via Cambodian Postal Mail which takes between 5 - 14 days, depending on your destination. Some destinations may, however, take longer than 14 days.
       
    • Please note that all items can be subject to customs inspection, which will require additional time.
       
    • Please ensure the address you have provided is correct. Parcels non-deliverable will be sent back to MEV. In such instances, you will be charged the "return way" mailing costs (as charged by the postal company and may cost more than the "to" charges), in addition to the original shipping charge that was paid to us to send the order.

    Please note we could use EMS or FEDEX or DHL service as well if required under the cost of our customer. To learn about the price please consult the price with us first before you order.

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    Duties and taxes
    International customers are responsible for any applicable import duties and taxes, which are levied once your package reaches your country. Mothers en Vogue ships your package DDU, "duties and taxes unpaid", and does not collect the duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

    If you refuse the items at the time of delivery, you will be charged the "return way" shipping costs (as charged by the shipping company and may cost more than the "to" charges), in addition to the original shipping charge that was paid to us to send the order.

    We recommend that you please contact your local customs office for your country's regulations and policies regarding textile imports.

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    Unclaimed or refused packages
    All unclaimed or refused shipments returned to us by the shipping company are subject to "return way" shipping costs (as charged by the shipping company and may cost more than the "to" charges) plus the original shipping charge that was paid by us to send the order. There are no restocking charges for unclaimed parcels.

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    Tracking the status of your order
    Simply send us an email at sales@mothersenvogue.com.kh, quoting your order reference number. We will respond as soon as possible.

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  5. Exchange Policy
    Exchange policy statement
    • We regret that returns and refunds cannot be accommodated.
    • Delivery / shipping fees are also not refundable.

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  6. Online Payment Security
    How is my credit card information processed?
    When you use your credit card to make online purchases at www.mothersenvogue.com.kh, your payment is processed through a third party payment gateway called 2Checkout. 2Checkout is Network for Electronic Transfers. Visit www.2checkout.com for more information.)

    2Checkout adheres to strict security procedures for the storage of information and the prevention of unauthorised access. In addition, 2Checkout provides a secure connection between www.mothersenvogue.com.kh website and financial institutions that settle credit card transactions. Complete transaction security and integrity is ensured via Secure Socket Layer (SSL), VerifiedByVisa (VbyV) and MasterCard SecureCode, protecting both the customer and merchant against fraud and tampering.

    To make sure you are accessing a secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

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  7. Contact Mothers En Vogue
    When and how can I contact you?
    Head Office Hours
    Monday to Sunday: 8.00 am – 5.00 pm, Cambodian time (GMT +7hrs)

    By Phone: +855.23.226.555
    If you need to speak with someone, please call during business hours.

    By Email: info@mothersenvogue.com

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    Feedback
    We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at

    Tel: +855.23.226.555 or +855.23.228.222
    Fax: +855.23.229.222
    Email: contact@mothersenvogue.com.kh

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